To improve the efficiency and effectiveness of the health care system, the Health Insurance Portability and Accountability Act of 1996 (HIPAA), Public Law 104-191, included Administrative Simplification provisions that required the United States Department of Health and Human Services (HHS) to adopt national standards for electronic health care transactions and code sets, unique health identifiers, and security. At the same time, Congress recognized that advances in electronic technology could erode the privacy of health information. Consequently, Congress incorporated into HIPAA provisions that mandated the adoption of Federal privacy protections for individually identifiable health information (HHS, 2013). You may access the final Privacy Rule at: http://www.hhs.gov/ocr/privacy/hipaa/administrative/index.html
PHI includes both medical information regarding your care and treatment and individually identifiable personal information that may include your name, address, telephone number, social security number, and other personal information that you provide to us in the course of your treatment. This information may be written, oral, and/or electronic in nature. We understand the importance of safeguarding this personal information and are committed to the protection of all protected health information. Entegrity requires all business associates and contractors to sign a Confidentiality Agreement to safeguard your personal protected health information.
Entegrity may use and disclose personal protected health information (PHI) for the purposes of treatment coordination and to manage your healthcare needs. This information may be shared by us to doctors, nurses, technicians, therapists, staff, and other healthcare professionals who become involved in your health care. We may also use your PHI to receive payment for services we provide to you, or to obtain prior authorization for your care. We may need to provide your insurance company, Worker’s Compensation, or program that provides reimbursement with PHI to obtain payment for the care we provide to you. We may also use your PHI for continuous quality improvement and to review the services we provide to you and to evaluate the performance of the staff that provides your care. Your PHI may also be used to develop orientation and educational programs to meet your needs and to meet the educational requirements of our employees. We may also use your PHI to answer questions you have about your care and treatment. We may use this information over the phone, by email, or face-to-face. We may also use your PHI to inform you of health-related services that may be of benefit to you.
If you so desire, you may complete a signed PHI disclosure form so that we may discuss your PHI with a relative, friend, or other person(s) identified by you. This form is separate from the consent for services and release of medical information that you sign to disclose information to medical and insurance entities for your services.
Entegrity may use your PHI to the extent necessary to avert a serious and imminent threat to your health or safety or the health and safety of others. We may also disclose your PHI to the appropriate authorities if we believe that you are the possible victim of abuse, neglect, domestic violence, or other crimes. Any disclosure would only able to help prevent the threat or injury.
Entegrity may also disclose your PHI to accrediting or licensure bodies, and/or state and federal government for the purpose of healthcare oversight. This includes but is not limited to state surveys, inspections, investigations, licensure, or disciplinary actions. Entegrity may also disclose your PHI if asked to do so by a law enforcement officer and/or in response to a subpoena, court order, warrant, discovery request, or other lawful process.
Entegrity may disclose your PHI to authorized military command authorities or federal officials if you are in the armed forces or are a veteran, or as required for lawful intelligence, counterintelligence, or other national, or Homeland Security activities. We will disclose your PHI when required to do so by federal, state, or local law.
In the event of your death, we may disclose your PHI to a coroner or medical examiner if necessary to identify a deceased person or to determine a cause of death. We may disclose your PHI to a funeral director in connection with the performance of their duties.
Entegrity may ask your permission to use your PHI for research purposes. All research projects are subject to Entegrity approval process and you will be notified in advance of such research.
CLIENT RIGHTS REGARDING PERSONAL PROTECTED HEALTH INFORMATION
You have the right to access, inspect, and obtain a copy of your personal protected health information by sending us a written request on the Request for Medical Records form. This right applies to most medical and billing information. Reasonable copying and mailing charges may apply.
We may deny your request to inspect and copy your personal protected health information under certain circumstances. If your request is denied, you may request it be reviewed by another individual chosen by Entegrity and we will abide by the outcome of the review. Advance notice as to the availability of an Entegrity employee for the purpose of copying of your review would be appreciated.
You have the right to request restrictions on the use and disclosure of your PHI for the purpose of treatment, payment, or healthcare operations. You also have the right to limit the disclosure of your PHI to someone involved in your care or the payment of your care.
Entegrity is not required to agree to any such requested restrictions if we believe that it is in your best interest to permit the use and disclosure of your information. Any restriction request shall be made in writing to the Entegrity Privacy and Compliance Officer at 534 Flint Trail, Suite A, Jonesboro, GA 30236. This request must specify the restriction request and to whom it is to apply. Either you or Entegrity may later terminate the restriction with approval.
You have the right to receive confidential communications or to request specifically that we communicate with you in a certain manner or in a certain location. You may ask that we contact you in a certain way such as email, phone call, text message, etc.
You have the right to request the amendment of how your PHI is shared if you believe that the information we have about you is incomplete or incorrect. Any such amendment request must be made in writing to the Entegrity Privacy and Compliance Officer at the stated address. We may deny your amendment request if we believe that it is inaccurate, if it involves any part of your record that was not created by Entegrity, or if the underlying information is accurate and complete. If we amend your PHI, we will make reasonable efforts to inform others that are privy to such information of the changes made. If we deny your request for amendment, you have the right to have your request and our denial added to your record.
You have a right to an accounting of any disclosures of your PHI made by Entegrity. This request must be made in writing to the Entegrity Privacy and Compliance Officer. Your request should indicate the format in which you would like the list produced. Entegrity will maintain disclosures and your PHI for up to seven years after you are discharged. If you request this accounting more than once in a twelve month period, a reasonable cost may be assessed by Entegrity.
This privacy statement may be requested in paper form by an Entegrity administrative employee at any time or you may access it on our website at: www.entegrityhomecaresolutions.com. We reserve the right to change this notice and/or make revisions to this notice at any time. At such time changes are made, all current clients of Entegrity Homecare Solutions will receive a revised copy of the Privacy Statement and be asked to sign a copy acknowledging receipt. All discharged patients may obtain a copy of the Privacy Statement by making a request in writing to the Entegrity Privacy and Compliance Officer or by accessing the Privacy Statement on the website above.
If you desire more information about our privacy practices or have questions or concerns, please address such concerns to the Entegrity Privacy and Compliance Officer at (770) 731-1116 or the address listed. If you are concerned that your privacy rights may have been violated, or you disagree with a decision we have made regarding access to your PHI, you may make a complaint by phone or in writing to the Entegrity Privacy Officer. You may also submit your complaint to the U. S. Department of Health and Human Services at: http://www.hhs.gov/ocr/privacy/hipaa/administrative/index.html
Entegrity supports your right to privacy and the protection of your PHI. We will not retaliate on your or your loved one and you will not be penalized in any way if you chose to lodge a complaint to the U. S. Department of Health and Human Services.
ENTEGRITY HOMECARE SOLUTIONS, INC
ATTN: PRIVACY & COMPLIANCE OFFICER
534 FLINT TRAIL, SUITE A
JONESBORO, GA 30236
(770) 731-1116-office (770) 731-1117-fax
We are committed to serving our clients according to the highest professional standards. Our compliance team is designed to help every client or family member with any problem that may
arise while we are serving you. We are here to serve you with the most professional team.
Clients rights and employee responsibilities:
* We respect each client rights and confidentiality of their personal health information
* Our Privacy Notices describe client rights and how to report any concerns or issues regarding our services.
* All Entegrity employees are expected to act in accordance with the laws, regulations, and standard the govern our work.
* Employee are expected to report any situation or activity that may violate the law to their immediate supervisor, the compliance office and/or Entegrity toll-free compliance Hotline:
Please contact us at firstname.lastname@example.org or email@example.com for any questions or concerns.